Sometimes, an MSP must switch vendors to better protect its customers. The ITeam was searching for a new vendor with proven solutions that could keep up with the ever-evolving threat landscape and meet its specific criteria: a reliable 24/7/365 SOC, a trusted endpoint security agent with a light footprint, responsive teams, and Canadian representation.
During a standard vendor evaluation, Sophos showed the ITeam what no other vendor could do. They found and addressed an active attack on one of their largest clients, who was managing security internally. A PC had been communicating with an active command and control (C&C) server, relaying proprietary information. The stealthy attackers had controlled the PC for almost a year, awaiting another opportunity to potentially strike.
Subsequently, the ITeam turned to Sophos for additional help. Even though Sophos was not yet fully engaged, the Sophos Managed Detection and Response (MDR) team immediately disconnected the desktop from the network and quickly implemented a multi-layered security strategy. The ITeam quickly onboarded Sophos MDR Complete for 24/7/354 full-managed protection with full-scale incident response. Sophos Intercept X with patented Cryptoguard was included to protect endpoints, and Sophos Central was added to manage the security solution, allowing the ITeam to scale security without requiring more resources.
When In Doubt, Choose Change
In a short time, Sophos fixed the problem and proved to the ITeam that Sophos was the right vendor to keep all of its clients secure while providing peace of mind and partner profitability.
“[W]e know we can rely on Sophos to be our SOC rather than creating our own,” Said James Wagner, president of ITeam. “Knowing that we have direct call-in support, a dedicated incident response team, and breach protection warranty (up to $1 million) helps us sleep better at night.”
“Sophos MDR saved several clients from potentially catastrophic business failures. We couldn’t be more pleased to have selected a solution provider that both protects our clients and improves our business processes, enabling us to better serve our customers,” Wagner said.
A More Powerful Partnership
Businesses increasingly turn to MSPs for the expert support needed to secure their clients in the face of inevitable cyberattacks. However, MSPs report that their biggest day-to-day challenge is keeping up with the latest cybersecurity solutions and technologies, and skill shortages are their biggest cybersecurity risk. Meanwhile, cyberattacks are increasingly complex and constantly changing. These trends are pushing MSPs to find security vendors that can help them improve their security game, while at the same run a profitable business.
With Sophos, MSPs can have access to a complete portfolio of industry-best, fully managed security services and solutions that they can easily manage through the Sophos Central security platform. Ultimately, Sophos’ complete cybersecurity system delivers cyber confidence without adding headcount.
To learn more about Sophos’ innovative, adaptive endpoint defenses and MDR services for MSPs, download the ITeam case study or visit www.sophos.com/en-us/partners.